Click & Collect

Our local customers are welcome to collect from us in person, just select the click and collect option at checkout. Orders are usually ready next working day between 10:00- 14:00 Monday - Thursday but please do not show up for collection until you have received your email / sms notification. If you require a click and collect order the same day, this may be possible but please first email us on help@fredandnoah.com. 

Our Shop address is:

Fred & Noah

Unit 19 Oban Court

Hurricane way

Wickford Essex

SS118YB  

Shipping Costs United Kingdom 

0 - £25 Royal Mail 1st class £3.50

£25 - £50 Royal Mail 1st class £4.70

0 - £25 Royal Mail 2nd class £3.20

£25-£50 Royal Mail 2nd class £4.40

£50 + Free delivery  (subject to change based on current promotions that are running, please check you are happy with your postal cost before checking out)

 

Express Delivery   - If you select Express shipping we will process and post your order within 3 working business days. Your order will be sent first class Royal mail. 

 

Shipping costs Europe 

0-£25 Royal Mail 1st class airmail £7.00

£25- £50 Royal Mail 1st class airmail £8.60

£50- £75 Tracked and signed for 1st class £14.50

£75+ Tracked and signed for 1st class £16.00

Express Delivery   - If you select Express shipping we will process and post your order within 3 working business days. Your order will be sent first class Royal mail. 

 

Shipping costs rest of world 

0-£25 Royal Mail 1st class airmail £12.50

£25-£50 Royal Mail 1st class airmail £14.50

£50-£75 Tracked and signed for 1st class £17.00

£75+ Tracked and signed for 1st class £20

Express Delivery   - If you select Express shipping we will process and post your order within 3 working business days. Your order will be sent first class Royal mail. 

 

Delivery times

All items take up to 7- 10  working days to make and ship .

If 10 working days has passed and you have not received your order, then please contact us immediatley so we can track your item .

Please note that proof of postage is obtained for all items. If an item does get lost then the Royal Mail advise that a period of time must pass before this item is officially lost . Once this time has past a replacement item will be sent to you . In no circumstances will a refund be issued for lost post. 

Please note that during periods of postal strikes we reserve the right to extend the time we wait according to the latest updates from Royal Mail before sending any replacement items.

Express Delivery  

If you select Express shipping we will process and post your order within 3 working business days. Your order will be sent first class Royal mail tracked. 

Returns & refunds 

You have 14 days after your item arriving to return it for a full refund, with the exception of suitcases (please see below). Please note that in no circumstances will we accept returned items which have been washed or worn . If an item is returned to us and shows signs of wear or washing then the item will be returned back to you and no refund issued . 

Suitcases are non-returnable as they are a custom item. Should a problem occur then they are covered by a 2 year manufacturer warranty for defects in the material and workmanship. Our maker will at its discretion fix or replace the product within 7 days. Should the return not be within 7 days of the fault notification you will responsible for the return cost to the manufacturer.

If you have ordered the wrong size then providing it has only been tried on once and not washed then we will happily exchange for a new size . You the buyer will be reponsible for paying postage costs again . 

Please note that no refunds or exchanges are accepted on custom orders

If you have any questions regarding shipping or our returns policy then please message us via the contact us button .